Customer and Partner Support
Access to professional and responsive support is essential to keep systems running. TRIMIT is supported by carefully selected local partners with great skills on TRIMIT and Microsoft Dynamics 365 Business Central, and we support our partners when necessary.
Customer Support
TRIMIT has more than 500 customers worldwide. We have a partner-only model which means our solutions are delivered and supported exclusively by TRIMIT partners, known together as the TRIMIT Partner Network. As an end-user of TRIMIT, you must always contact your TRIMIT partner if you need support for one of our solutions. We maintain a high skill level among our partners, and they can always contact us for help if needed for a specific support request. You can find your local partner here.
Partner Support
TRIMIT provides extensive support services to all of our partners as well as access to a comprehensive set of online resources for training and education. From our Partner Portal, partners can access all resources and find relevant contact information for our support options.
Service Level Agreement
We generally handle and prioritize all reported issues within the same day. Different issues have different importance, and we follow these guidelines to prioritize reported issues. Some issues may be very complex and may impact other parts of the system, and this may result in longer time needed to resolve the issue.
3rd Party Apps
TRIMIT offers no guarantees that any 3rd party app will work together with TRIMIT. Compliance with 3rd party apps must be verified with your local TRIMIT Partner before installation.
Escalation Process
If an Issue needs to be escalated to the Microsoft Business Central Team, Please contact:
Jesper Bech, Head of Support at TRIMIT
jbc@trimit.com
+45 70 20 89 70